Refund Policy

Last updated: August 4, 2026

We'd rather fix a problem than keep your money. Here's exactly how refunds and cancellations work at Streamtion — in plain words, no fine-print tricks.

Try before you pay

Every plan starts with a free 24-hour trial on one device, with no card required. It's the best way to check that Streamtion works beautifully on your connection and your devices before you spend anything.

Our 7-day guarantee

If something on our side isn't working as promised — channels won't load, quality far below what we advertise, activation never arrived — reach out within 7 days of your purchase. We'll troubleshoot it with you first, and if we can't make it right, we'll refund your payment. Simple as that.

What we can refund

Refunds apply when the service didn't deliver what we promised and our support team couldn't fix it with you. They don't cover things outside our control — like your internet connection, a VPN misconfiguration, or a device we've helped you set up that you've simply changed your mind about after the 7 days have passed.

How you'll get it back

Refunds go back the way they came: card payments to your card, PayPal to your PayPal, and USDT to the wallet that paid us (in the same currency). Card and PayPal refunds usually land within 5–10 business days; crypto is typically faster.

Cancelling your plan

Streamtion plans are prepaid for their duration — there's nothing that silently auto-renews behind your back. If you don't want to continue, simply let your plan run out. Want to stop earlier and switch or upgrade? Talk to support — the remaining value of your current plan counts toward the new one.

How to ask

Email us at support@streamtion.com (or use the Support button below) with your order email and a short note about what went wrong. A human reads every request, 24/7, and you'll usually hear back within the hour.